Passengers of Hornblower Classic Cable Cars tours acknowledge and agree to the Terms and Conditions set forth below as follows:
Hornblower Cable Cars, Inc. DBA Hornblower Classic Cable Cars (HCCC) is a full service, fully insured Transportation Company under the authority of the California Public Utilities Commission #0035895.
HCCC is not responsible for delays or changes in route caused by traffic conditions, accidents, breakdowns, construction, parades, and any other conditions beyond our control. For your safety, HCCC strongly advises our guests to stay seated while our vehicles are in motion. HCCC is not responsible for any items left on our Cable Cars or that are lost during your time on our Tours.
Tickets for the San Francisco Experience City Tour and Holiday Nights & Sights City Tour are refundable when a refund is requested at least 48 Hours prior to departure, less a 10% processing fee. There will be no refunds issued within 48 Hours of departure date. Tickets for the VIP Early Access to Alcatraz Tour are Non-Refundable once they are booked. Service-based refund requests must be made in writing within 30 days of the Tour date, and must include the ticket receipt or proof of purchase for that Tour. Refund requests will not be considered without an included ticket or proof of purchase.
We may at our discretion require any person to terminate their tour if we deem his/her conduct offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or the safety of other passengers, and we shall have no further liability. These conditions in all respects are governed by the laws of the United States of America and the State of California.